Breakdown Recovery Driver

Initial allocation of functions of which the post holder will have direct responsibility:

• Daily vehicle checks via Apex application


• Fuel entries via Apex application


• Understand the instructions relating to the breakdown recovery process and respond as appropriate


• Reach the stranded vehicle in a safe and timely a manner as possible


• Take images of the vehicle prior to loading, recording damage via Apex application in conjunction with the designated / marked job sheet


• Obtain the necessary signature from the location point


• Take images of the vehicle post unloading via the Apex application


• Obtain signature from delivery point


• Reassure and assist the stricken motorist


• Load the immobile vehicle onto the recovery vehicle in a safe and secure manner


• Safely return the driver and or passengers to an appropriate drop-off point


• Manage all the necessary recovery and breakdown insurance paperwork in accordance with your Breakdown Recovery Technician role


• Deliver the immobile vehicle to the necessary delivery point


• Remain mobile and in constant communication with the office


• Be able to reassure a motorist who may be in a state of stress or panic


• Have a thorough understanding of the breakdown truck and its lift mechanism


• Have a strong appreciation for road health and safety threats whilst recovery is in process and in accordance to company policy


• Be able (and licensed) to drive the recovery vehicle safely


• Be able and willing to work in difficult roadside conditions, and in adverse weather


• To perform all work assigned in a timely manner, economically and to Company and Manufacturer's standards.


• To advise Line Manager if additional work is required on a vehicle and seek their assistance and authority in the rectification of faults


• To maintain a high level of competence for the work to be undertaken by undergoing on-site training, attending courses at suppliers and manufacturer's and reading technical bulletins as required.


• To discuss with customers, problems with the vehicle as requested.


• To ensure the Company image of professionalism and quality of service is maintained when dealing with customers.


• To operate equipment and carry out all duties in a safe manner.


• To maintain equipment, protective clothing and work areas in a clean, tidy and safe condition.


• To assist management with the introduction of new methods of work designed to improve efficiency.


• To carry out any other duties as required.


• This list is not exhaustive and can change to meet the business needs at the discretion of the Line Manager and/or Chief Executives discretion.


Job Types: Full-time, Permanent

Schedule:

• 8 hour shift


Licence/Certification:

• Driving License (preferred)
  
  Class 2 or Grandfather rights driving qualification, Minimal of 1 year's driving experience