Claims Handler

Are you ready to take the next step in your claims handling career? We're looking for a Senior Home Claims Handler to join our team and make a real impact on our customers' lives working rotational shifts Monday to Friday 8am to 9pm and Saturday 8am to 5pm.

Apply today to join a team that provides exceptional service to deliver high overall customer satisfaction, confidence and clarity throughout the claim journey.

What you'll do in this role

• Balancing your time between servicing customers at first notification of loss, evaluating coverage and progressing claims in line with our claims management operating model


• Accurately registering new claims in line with the circumstances of loss or damage


• Evaluating coverage in conjunction with claims systems to determine whether the damage or loss is covered by the policy, and if so, the extent of the coverage


• Discussing the claim outcome with customers effectively and in line with claims processes


• Identifying fraudulent claims and claims that require underwriting or technical referrals in line with our claims processes.


• Investigating claims where required including assessing cause and extent of damages or loss
  
  At least 12 months' experience in a senior claims handling role


• Familiarity with financial regulatory requirements related to insurance claims processing


• Demonstrate a keen eye for detail in evaluating claims and managing financial transactions


• Sound interpersonal, planning and analytical skills


• Confident in delivering briefing sessions and analysing data to support operational improvements


• Flexibility in communication, especially in challenging circumstances
  
  Competitive salary of £26,500 with opportunities for growth


• Access to a generous employee discount portal, saving you up to £1,000 annually on groceries, shopping, entertainment, and travel.


• A furry friend perk - a subscription to Tails.com for your beloved canine companion.


• Wellbeing support through free access to services that enhance your mental and physical health.


• Comprehensive dental plan and priority access to a private GP


• Be part of delivering world-class service and shaping our claim's philosophy


• Work in an inclusive and collaborative environment, In return, we offer a competitive salary, a supportive team environment and the opportunity to develop your skills and progress in your career. If you're ready for a new challenge, apply now and be a key player in our commitment to providing exceptional customer service and making a difference in the lives of our customers.