Customer Service Advisor

Grove Park Care Home located in Leeds is currently recruiting for an enthusiastic, team player to join us as Receptionist. This is your opportunity to shine and bring bags of personality to your daily work by providing a positive and welcoming public image as the first point of contact, promoting the home to prospective new residents and their families.

Your job is to welcome and greet visitors to the home in a professional and courteous way. You will have excellent communication skills and will be completing reception-related administration, maintaining databases and providing administrative assistance as and when required by the General Manager., To join us as a Receptionist, it is essential that you have previous experience in switchboard operation and knowledge of the administrative system. You will thrive with exposure to problem solving scenarios and handle all client complaints with empathy and grace,

You will have excellent customer service skills to help put our enquirers at ease. We really hope your empathetic, yet energetic nature will shine through in this role, as well as your attention to detail to keep your records up to date at all times.

Our ambition is simple. Together, by demonstrating our caring natures, supporting each other and being proud of what we do, we aim to create smiles every day.

Our structure at Avery Healthcare is unique to other care settings. There is no big hierarchy or difficulties in speaking to management. You will find the Avery business leaders in the homes at the forefront of care, and fully accessible at all times. We truly are proud of who we are, and we act as #OneFamily. If you'd like a career in care and would like to be an important part of our #OneFamily, apply today.

This Post will Require

Enhanced DBS Disclosure check, the cost of which will be met by Avery Healthcare.

• Competitive rates of pay


• Hastee Pay - providing you with the opportunity to receive your earned pay immediately to increase your choice and financial wellbeing


• Holiday pay and holiday-type benefits through employee discount scheme


• Workplace Pension


• Refer a Friend payments


• Free DBS, free uniform


• Paid e-learning and training


• Long service awards and recognition


• Career development with salary increases


• Staff wellbeing strategy


Your Working Life

• Flexibility - We can offer a range of shift patterns that best fit around your family. Let us know what hours you are looking for and we will do our best to accommodate you


• A career development pathway and support with qualifications - linked with increases in salary


• A comprehensive and supportive induction programme to ensure confidence and competence


Avery #OneFamily Well-being Programme

• Blue Light Card - Employee discounts scheme for a wide range of retailers, restaurants and days out


• Daily staff celebrations


• Staff well-being committees


• Mental health first aiders for staff


• Apprenticeship programme


• Managing Director award and Avery Awards