Customer Service Advisor
LG Electronics
Customer Service Advisor
£27000
LG Electronics, Burnside, Craven
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 3 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: b221dc1bf94f492697f271b7c0ca2551
Full Job Description
- Acting as first point of contact for customers in arrears, holding conversations to understand the root causes of financial difficulty
- Negotiating affordable and sustainable payment plans, taking into account customers personal circumstances
- Signposting customers to free and independent money advice organisations, or internal support services for assistance on resolving indebtedness or personal difficulty
- Operating in compliance with FCA conduct rules and broader regulations including the Data Protection Act
- Demonstrating our 'customer first' approach by taking ownership and finding the right customer outcome, first time
- Embracing your own personal development plan, being responsive to coaching and feedback to broaden your skills
- Continuously training and upskilling to understand the end-to-end litigation process, providing clear and concise next steps for our customers
Negotiating and influencing skills - High levels of emotional intelligence
- Good technical knowledge, PC literate and a good multi-tasker
- A positive, forward-thinking attitude
- Good attention to detail
- Inbound or outbound contact centre experience is desired
- Experience of working in a regulated/FCA/SRA environment is desired