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Customer Services Advisor

Kaplan, Inc.

Customer Services Advisor

£23400

Kaplan, Inc., East Cliff, Bournemouth

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 2 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: a70e5689e46f44759f2808a56291fb97

Full Job Description

As a Customer Service Advisor, you will be primarily responsible for Building management, Financial, Marketing Promotion, Service provision, Compliance, and any other duties as required by the Management team, Furthermore, we proudly endorse and provide a platform for our Employee Resource Groups, such as Kaplan Pride, Higher Ground Race, Ethnicity and Cultural Heritage Group, and Parents and Carers. These groups serve as vital forums for support, connection, and advocacy within our company

  • Possess excellent oral and written communication skills including the proven ability to engage with customers and colleagues alike

  • Embrace the 'more than just a room' philosophy of Kaplan Residences

  • Have a passion for customer care and a sensitivity to student's needs

  • Have experience in a customer-facing environment

  • Have experience working in an effective Health Safety culture in line with legislation

  • Have good IT skills (MS Word, Excel, etc.) and be adaptable to foster new skills to operate Kaplan's internal management systems

  • Ability to offer flexibility in working hours

  • Maintain confidentiality of anything discussed, overheard, or dealt with whilst carrying out the role


    • Essential skills/ experience

  • Have experience in customer service, hospitality or student service provision, ideally accommodation

  • Be able to engage in team work

  • To be able to work on own initiative

  • Ability to prioritise workload and meet deadlines

    Part of Kaplan Inc., one of the world's most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.

    As well as a competitive salary, and paths for career progression, we offer a comprehensive benefits package that includes:



  • 36 days annual leave

  • Big discounts on Kaplan courses for you and your family

  • 24/7 confidential helpline providing counselling and other support services

  • Company pension contributions

  • Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

  • Medicash Health Cash Plan