Dispute Resolution Coordinator

RKW has a fantastic opportunity for someone to develop their career in Credit Control / Management & Accounts Receivable, by joining our Disputes team - a specialist unit within the Finance division.

If you're a problem solver, resolution orientated and confident when dealing with internal and external stakeholders, this could great role for you.

This is a wonderful chance for someone who is looking to start in credit control/credit management. You will be working as part of the wider credit function in a large, growing, fast-paced family-owned company.

You may already be in an Accounts team role - or you might be working in Customer Service, Sales Order Processing, or Operational Admin - what we're really looking for is great attention to detail, a head of numbers and the sort of approach that gets things done.

Our clients are household name retailers, and you'll be working closely with them, along with our internal customer service and sales teams, to resolve disputes and delayed payments across our portfolio or Brands and Products.

RKW is Europe's leading distributor and manufacturer of small domestic appliances and housewares products. Part of the Sutton Venture Group, RKW was established in 1989 and has grown from strength to strength. We have ambitious growth plans and seek an ambitious candidate to help us continue to succeed and help us achieve our vision for the future.

Responsibilities and Duties

• To work as part of the credit function alongside the Dispute Resolution Lead


• To handle the logging of disputes received into the business, either via debit notes, deductions, emails or telephone


• To ensure that dispute owners follow the dispute process for resolution


• Ensure that the credit-control team are updated regarding any resolutions and information


• Adhoc duties to support the credit function will include but not be limited to :


o Answering the telephone

o Opening mail

o Filing credit notes and invoices

o Scanning documents into the IT system

· Must have experience with Excel

· Must have a can-do attitude

· Likes problem solving

· Wants to work as part of a team

· Understands credit and debit notes


• 33 days' annual leave


• Free parking on all sites


• Complimentary drinks


• Staff discount on all our products


• Employee Assistant Program


• Refer a Friend Scheme


• Training and development


• Eye care allowance


• Exclusive discounts on cinema, holidays, days out, eating out and much more


• Long service incentives and rewards


• Annual bonus scheme, Job Types: Full-time, Permanent


Pay: £23,000.00-£24,000.00 per year

Benefits:

• Employee discount


• Free parking


Schedule:

• Monday to Friday