Helpdesk Operator (out of hours)

As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business.

Quality

• Answer calls/email for the business in a timely fashion


• Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.


• Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment


• Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.


People & Development

• Promote and maintain CBRE culture.


• Collate and process timesheets and expenses weekly in absence of Contract Support.


• Communicate effectively and build/maintain relationships at all levels with internal and external customers.


• Attend and participate in any relevant training courses.


Contract:

• Perform any other duties or responsibilities as requested by the CM or Management Team.
  
  Organised - Works in a structured way. Thinks ahead to prioritise workload


• Logical - Works in a clear and consistent manner


• Attention to detail - Thorough in carrying out a task, with a high degree of accuracy


• Assertiveness - Confident, effective in putting across point of view to others


• Persistence - Follows through to resolution


• Customer and team focus - Puts customer and team needs first; always considers impact of their actions, Customer service: 1 year (preferred)
  
  CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 100,000 employees and operate in 48 countries., CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Helpdesk Operator to join the team located in Leeds.
  
  Job Types: Part-time, Permanent


Pay: £24,000.00 per year

Benefits:

• Work from home


Schedule:

• Monday to Friday


• Overtime


• Weekend availability