Housing Benefit Audit Manager

To manage the housing benefits team and oversee housing benefits department activities, ensuring that GBCH receives payments for all housing benefits claims; promptly responds to queries, and collects all rental revenue due.

Key tasks/objectives:

• Ensure the timely submission of all housing benefits claims.


• Manage the day-to-day housing benefits enquiries to ensure effective and responsive handling of all queries.


• Audit suspended claims and overpayments related to housing benefits.


• Conduct monthly audits of housing benefits and promptly address any anomalies.


• Foster effective working relationships and communication with other teams within GBCH, ensuring alignment with housing benefits regulations.


• Oversee the housing benefits teams, ensuring adequate service provision throughout the year.
  
  We currently have an exciting opportunity for an experienced people manager with an accounts auditing background, ideally obtained in the housing and/or social care sector, to join a rapidly growing organization., The skills, knowledge and experience required in this role are:


• Minimum 5 years' experience working with supported accommodation housing benefits team.


• Experience and understanding of working within social care, supported accommodation, housing or adult support and healthcare services.


• Management accounting background with 3 - 5 years experience working in an Accounts department.


• Experience of line managing and supervising a team.


• Able to manage complaints, grievances, and disciplinary issues.


• Understanding of relevant Housing Benefits legislation/statutory requirements.


• Ability to undertake effective monitoring & evaluation and contribute to service improvement plans.


• Accounts auditing background.


• Understanding and experience of multi-agency working to ensure effective service provision.


• Able to demonstrate effective planning, and organization skills.


• Effective communication skills - written/verbal, able to demonstrate active listening skills.


• Excellent IT and administrative skills - experience of managing records and data input systems.


• Highly motivated and solution-focused, able to work flexibly and responsively.


• Able to work with patience, empathy, and professionalism in challenging environments.


• Understanding of and ability to demonstrate cultural competence.


Job Criteria:

• Driving licence and car essential


• Ideally degree qualified in a relevant subject


• Ideally hold or be working towards a professional accounting/auditing qualification


• Experience of managing a team


• Job Type: Full-time, Monday to Friday on site, Permanent
  
  Westfield Health Cash Plan


• Casual dress


• Company events


• Company pension


• Free parking


• On-site parking


• Employee referral programme