Legal Administration Team Leader

Due to continued growth of the department, we're looking for a team leader to join our estate planning administration team at Co-op Legal Services.

In this role, you'll manage a team of administrators to deliver high standards of service and support to our legal teams and customers. We'll look to you to analyse performance data and continuously improve our services. If you have the skills we're looking for, we can offer you the opportunity to grow and develop in an ethical legal business.

What you'll do

• take responsibility for the delivery of operational work, leading and empowering your team to deliver an excellent service and meet set SLAs


• prioritise your own and team's workload


• provide training to develop the team and support on recruitment


• stay informed of changes with Group Co-op and Co-op Legal Services, communicating these effectively with your team through regular team huddles


• prepare weekly and monthly management reports on team performance, using these to identify opportunities for improvement
  
  experience as a legal administrator or previous team leader experience in a professional services industry


• the ability to inclusively lead, support, develop and engage a diverse team


• good Excel skills with the ability to analyse processes and data to identify continuous improvement opportunities


• ability to manage and plan your own and the team's workload to deliver on service levels in a fast-paced environment


• highly organised with strong attention to detail and experience in handling large volumes of paperwork and inbound calls


• excellent relationship building and customer service skills, both in person and on the phone
  
  Here you'll do work that matters. We're a commercial organisation with a purpose beyond profit, you'll have an opportunity to help us build a stronger Co-op and stronger communities. You'll also get a package that includes:


• a pension with up to 10% employer contributions


• incentive scheme up to 10% after probation


• 28 days holiday plus bank holidays (rising to 32 in line with service)


• wellbeing benefits to support your physical financial and mental health


• coaching, training and support such as study leave, to help you develop your skills and progress your career


• discounts on Co-op products and services


Building an inclusive work environment

We're actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.