Lettings Consultant

YPP are not the same as any other letting agencies, who mainly focus on sales. We strongly focus on customer service & building relationships with our tenants, who come from all over the world, looking for their new home.

As a Lettings Consultant you will be negotiating signings and carrying out viewings on our luxury apartments after consulting with the client on their living needs & requirements. You will directly report to the Lettings Manager, whilst closely working with our other consultants, the maintenance and marketing teams.

Not every working day is the same in this exciting business!

Daily Duties Include:

· Meeting and greeting customers;

· Assisting customers with their enquiries face to face or over the phone;

· Assembling tenancy papers/contracts and ensuring all relevant details are entered correctly (references, payment plans, specific requirements, etc.);

· Chasing outstanding documentation & payments as and when required and ensuring all documentation and payments received are recorded correctly on our software ahead of the deadline;

· Conducting property viewings with potential tenants;

· Tracking tenants right to rent status throughout their tenancy and where needed, following up with tenants for their updated papers;

· Managing keys & their locations in our locked boxes and arranging for keys to be cut/fobs to be reset required;

· Communicating with tenants on end of tenancy costings;

· Setting up inventories through Hive & conducting mid-term inspections;

· Using our customised software to input & store tenants details, calendar management, matching leads with properties, creating active tenancies, putting in payment plans, renewing & archiving tenancies;

· Communication with tenants via letter, email and phone;

· Setting up & delivering Section 21 notices;

· Supporting and actively participating in receptionist & customer service reps' tasks when needed;

· Conducting move out inspections, taking pictures and filling out the relevant paperwork whilst reporting back to the main office with urgent matter (cleaning, removal, maintenance)

· Conducting inspections when complaints are received, for example suspicion of smoking, noise, pets;

· Handing out move in/out packs & keys and checking all relevant documentation in on file;

· Any other administrative tasks;

· Working monthly targets; and

· Providing improvement feedback to managers throughout the company

YPP is an incredibly vibrant and rapidly expanding business, with its head office located in Leeds. With an ever-growing property portfolio that stretches across the entire UK, we have successfully provided thousands of students and professionals with their luxury accommodation. If you have a strong desire to enhance your skills within a dynamic and diverse team, then YPP is the ideal place for you.

We are currently seeking a Lettings Consultant based in York who demonstrates an open, engaging, and warm personality. As a key member of our team, you should have exceptional interpersonal skills and a genuine passion for working in an environment that constantly strives to provide the ultimate resident experience. Effective communication, diligence, and excellent organisational abilities are essential attributes for this role.

In return for our employees' hard work and dedication, we offer some great workplace benefits, including birthday leave, work anniversary vouchers, team events and much more., · Minimum GCSE grades C or above in maths and English or equivalent

· Good working knowledge of Excel, Word and PowerPoint

· Full clean driving licence

· Previous customer service experience

At YPP, we consistently uphold our core values and ensure that every interaction with our stakeholders reflects our commitment to ACHIEVE: Accountability, Clarity, Honesty, Inclusivity, Excellence, Value, and Empathy.

Join us as we continue to make a positive impact and create extraordinary experiences together.