Lettings Manager

As a Lettings Manager at GBCH, you will play a vital role in overseeing the property allocations and voids process.

You will have the opportunity to ensure a balance between organizational targets and the individual needs of our service users. Your dedication and commitment to delivering superior service will be valued and celebrated in our supportive and collaborative work environment.

Key tasks:

• Need Assessment: You will conduct thorough screenings and undertake need assessments for referrals. Your empathetic approach will help identify the specific requirements of our service users, enabling us to provide tailored support.



• Property Allocation: Collaborating closely with our referrals team, you will effectively allocate properties based on the unique needs of our service users. Your attention to detail and understanding of individual circumstances will make a lasting impact on the lives of those we support.



• Viewing and Sign-Up Process: You will coordinate the viewing and sign-up process, ensuring a smooth and positive experience for our service users. Your excellent communication skills and friendly demeanor will help create a welcoming and inclusive atmosphere.



• Housing Administration: Working closely with our Housing department, you will provide valuable support in various housing administrative tasks. Your organized and efficient approach will contribute to the smooth operation of our housing services.



• Housing Benefit Support: You will assist with housing benefit submissions and provide general administrative support related to housing benefits. Your attention to detail and familiarity with relevant processes will ensure accurate and timely submissions.
  
  The skills, knowledge and experience required in this role are:


• Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with diverse individuals.


• Strong organizational and time-management abilities, allowing you to prioritize tasks effectively.


• A compassionate and empathetic approach, with the ability to understand and respond to the unique needs of vulnerable adults.


• Attention to detail and accuracy in administrative tasks, ensuring precise record-keeping and reporting.


• Knowledge of housing benefit processes and experience in related administrative support would be advantageous.


• If you are a target-driven individual who is passionate about making a positive impact, we encourage you to apply for this rewarding opportunity. Join us at GBCH and be part of a team that is committed to empowering vulnerable adults and creating inclusive communities.


Job Criteria:

• Driving licence and car: essential


• Education: A Level or equivalent


• Experience: Customer service: 2 years (preferred) Administrative experience: 2 years (preferred)


• Job Type: Full-time, Monday to Friday on site, Permanent
  
  Join Green Bridge Community Housing (GBCH) and make a real difference in the lives of vulnerable adults as a Lettings Manager based at our Leeds office.


We are a leading supported housing provider in South & West Yorkshire, dedicated to empowering individuals and creating thriving communities. We are actively seeking a passionate and customer-centric individual to join our team and contribute to our mission.


• Healthcare package


• Casual dress


• Company events


• Company pension


• Free parking


• On-site parking


• Employee referral programme