Maintenance Operative

From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to gain experience, learn new skills and release your potential.

We are Persimmon Homes, a FTSE 100 listed company and a leading UK house builder serving local communities across the UK and delivering around 10,000 homes a year. We have twenty-nine operating businesses in England, Wales, and Scotland, three house-building brands and three off-site manufacturing facilities.

We are looking for people like you, and this could be your opportunity to start Building Your New Possible.

What is the role?

This is an exciting opportunity to join the Customer Care Team. The role typically reports to the Head of Customer Care.

The purpose of the role is to provide a variety of high-quality remedial and maintenance works for customers in their new homes, providing and maintaining the highest standards of customer experience.

The role will include:

• Manage and prioritise workloads to complete high-quality remedial works in a timely manner and in accordance with set service level agreements (SLA).


• Provide quality remedial works, ensuring compliance under the Persimmon Pledge and Customer Care Policies and Procedures.


• Minimise costs associated with remedial works and adhere to the sign-off and cost recording policies, identify all contra-charging opportunities.


• Complete all required online reporting via the Operative App, facilitating accurate record keeping of defect resolution and root cause analysis.


• Consult with and monitor subcontractors where appropriate, to complete inspections of reported defects, providing full details of agreed works to both the customer and the Customer Care Co-ordinators.


• Comply with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout.
  
  Ability to be competent in all aspects of homeowner maintenance, including maintenance of machines and tools.


• Painting and Joinery experience would be advantageous.


• PASMA certificate is advantageous.


• Excellent customer service skills.


• Conversant with Microsoft Office.


• Current CSCS Card (Construction Skills Certification Scheme).


• First Aid qualification would be advantageous.


• Full UK Driving Licence required.
  
  Salary competitive (DOE)


• Contributory pension


• Life cover


• Healthcare


• Bonus


When you join us, "the future is yours to explore." You can realise your full potential through industry-leading training and clearly signposted career paths. Persimmon is where challenging work and team spirit means real variety, satisfaction, and rewards. A place where you can be at your best, and even go beyond what you thought you were capable of. If this sounds like the place for you, apply today and start Building Your New Possible.

Persimmon Homes Ltd are Proud Sponsors of Team GB

No Agencies please - Persimmon will not accept speculative CVs as a means of introduction.

Persimmon is an equal opportunities employer. We are committed to encouraging equality, diversity and inclusion among our workforce and eliminating unlawful discrimination.

Our aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.