Nights Helpdesk Advisor

As a Nights Helpdesk Operator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the Business.,

• Manage CAFM system as key user on site including PPM records, reactives and reporting.


• Answer calls/email for the business in a timely fashion


• Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned.


• Ensure communication is maintained throughout reactive job life between Facilities Team and end user(s). Where possible apply RFT and close calls over phone without requirement for assignment


• Liaise with Lead Engineer and Ops Manager daily/weekly to ensure quality of service is maintained.


• Where required, review Subcontractor performance and feedback through appropriate systems (e.g. Ariba) with assistance from Contract Support.


• Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.


People & Development

• Promote and maintain CBRE culture.


• Collate and process timesheets and expenses weekly in absence of Contract Support.


• Communicate effectively and build/maintain relationships at all levels with internal and external customers.


• Attend and participate in any relevant training courses.


Contract

• Alongside Contract Support assist with the monthly customer report.


• Provide comprehensive reports relating to all jobs raised through the CAFM system.


• Analysis and comprehension of reports relating to CAFM system.


• Monthly update of Client specific Metrics/Forecasting Model in absence of the Contract Support.


• Logging hazards & customer feedback on the QHSE Management Portal


• Perform any other duties or responsibilities as requested by the CM or Management Team.
  
  Organised - Works in a structured way. Thinks ahead to prioritise workload


• Logical - Works in a clear and consistent manner


• Attention to detail - Thorough in carrying out a task, with a high degree of accuracy


• Assertiveness - Confident, effective in putting across point of view to others


• Persistence - Follows through to resolution


• Customer and team focus - Puts customer and team needs first; always considers impact of their actions, Customer service: 1 year (preferred)
  
  CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Nights Helpdesk Operator to join the nights team.
  
  Job Types: Full-time, Permanent


Pay: £26,000.00 per year

Benefits:

• Cycle to work scheme


• Employee mentoring programme


• Health & wellbeing programme


• On-site gym


• Referral programme


• Work from home


Schedule:

• 12 hour shift


• Holidays


• Monday to Friday


• Night shift


• Overtime


• Weekend availability