Office Administrator

· Responsible for supporting the Planners/Schedulers and Contract Managers.

· Responsible for ensuring tasks are completed in the most efficient manner.

Responsibilities

• Answer all telephone calls both internally and externally in a professional and timely manner ensuring that all messages are returned appropriately, and breakdowns are dealt with efficiently.



• To ensure works under your control are carried out in a professional and courteous manner and liaise with customers to meet their requirements in full.



• Identify and define requirements, scope, and objectives and ensure that if work is to evolve, we adhere to client requirements.



• Responsible for scheduling PPM, reactive and quoted tasks for internal engineers (as well as appropriate verified sub-contractors where applicable) providing a professional and comprehensive service to all clients.



• Ensuring tasks are planned and completed within clients target response Key Performance Indicators (whilst also being aware of the balance between achievement and cost implications) when considering operatives routes and skill sets.



• Ensure appropriate resource and functional coverage is always maintained (within your scope of responsibility and support provided) to suit the demands of the business.



• Break works into doable actions and achievable timeframes.



• The planning of maintenance is to comply with legal requirements and customers convenience.



• To liaise with Contract Managers /Operatives as required.



• To attend meetings as and when necessary. From time to time this may require you to attend meetings at another location away from the office as requested by the client.



• Attendance may be required to attend weekly planning meetings with the operational management team to highlight and discuss any planning issues. Looking at the plan for the week/month ahead reviewing engineers' workload to keep non-productive time to a minimum.
  
  3 x GCSE GRADE 4 and above


Knowledge & Experience

· Experience of operating in a commercial, multi-divisional organisation.

· A good understanding of MS office suite.

· Experience of dealing with clients and supply chain.

Skills & Personal Qualities
· Exceptional communication skills

· A strong sense of initiative

· The ability to build excellent working relationships.

· A positive and proactive mindset, willing to learn and progress.

· A warm, charming, and confident manner

· Remain calm under pressure and can communicate with internal and external parties.

· Takes a personal pride in making improvements.

· A customer focused individual who is a team player. With an ability to identify where their assistance will help colleagues.

· Highly organised with excellent numeracy skills

· Be experienced in multitasking and prioritising own workload.

· Good organisational, presentation and punctuality skills