OVERPAYMENTS OFFICER - 2 POSTS - FIXED TERM

An exciting opportunity has arisen within the Housing Benefit Overpayments team within Revenues and Benefits.
The role of the Overpayments Officer is to provide specialist advice and assistance with Housing Benefit overpayment and BID Levy duties providing a responsive service to internal and external customers and colleagues through a variety of access channels including: telephone, face to face, written and electronic mail.
Other duties will include:

Provide an efficient, effective, responsive and user-friendly service to all customers and partners that recognise our stakeholder needs.
Negotiate repayment of overpayments making decisions based on the individual's financial circumstances.
Assisting team leader at Magistrates Court (BID), giving advice to customers, and ensuring recoverability is correct pre court hearing.
Make decisions on the recoverability of overpayments in line with policies and procedures. Checking and process write off decisions, keeping accurate records for audit and statistical requirements.
To undertake quality checks, testing of software and implement changes, process, and administer referrals to collection agents, pursue recovery action via legal proceedings.
Assist Payments Officer to ensure that housing benefit customers receive the correct payment within agreed time limits and that the necessary control mechanisms are applied.

It is essential that the successful candidate has proven practical experience of Revenues and Benefits administration or debt recovery, where they can demonstrate good levels of quality and output. They need to have a thorough knowledge of Housing Benefit regulations, policy best practice and the IT systems used in the administration of Revenues and Benefits. The successful candidate will demonstrate an ability to manage their own time to meet targets and deadlines. Please note, that this is a Fixed Term post until 31st March 2025., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

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