Patient Services Assistant

If applying on a Secondment, please gain approval from your current line manager before applying.

Main duties of the job

The role of the successful candidate will be varied and fulfilling and includes :

Rotation around different areas of pharmacy including dispensary, medicines management, stores / procurement, QA and others to develop your knowledge and skills.

You will :

• Be responsible for attending all elements of the level 3 pharmacy technician apprenticeship training to ensure successful completion of the two-year course.


• Be responsible for the collection of a portfolio of evidence to demonstrate your competence.


• Undertake any training necessary for the safe and efficient performance of duties.


• Participate fully in all the learning and study experiences.


• Adhere to the learning agreement at all times.


• Have a professional attitude.


• Have a strong attention to detail.


• Have working knowledge of pharmacy computer systems.


• Have the ability to remain calm under pressure.


• Have a flexible approach and commitment to accommodate the needs of the service.


• Support the pharmacy department in the provision of complete pharmaceutical care to patients.


• Deliver a high-quality service to a multitude of areas throughout the Trust when working within the different pharmacy departments.


• Comply with the GPhC code of professional conduct, trust policies and procedures and with the requirements of the Health and Safety at Work Act.


• Participate in weekend and bank holiday rotas., As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment.


It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britain's Reservists and Employers.

This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

COVID-19 Vaccination Requirements

Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.

We are looking for an individual who has a keen interest in training to become a registered Pharmacy Technician. Full training is provided over a 2-year fixed period, during which you will rotate through various areas of the Pharmacy Department, working alongside our friendly and experienced team.

This is a level 3 apprenticeship which is delivered by The University of East Anglia. You must be committed to completing this training on a day release basis working through the curriculum of interactive online learning, face to face study days and work-based learning, you must also attend regular progress review meetings with an allocated educational supervisor.

This is a demanding role that requires the post holder to fulfil all the requirements of working full time while undertaking the qualification, requiring some study to be completed in your own time.

Individuals will need to be highly motivated and organised and be capable of meeting multiple deadlines punctually. We are therefore looking for individuals who can guarantee this type of commitment.

This is a post suitable only for those dedicated to becoming a pharmacy technician and who can put in the necessary hard work consistently over the 2-year contract.

You must have excellent communication and interpersonal skills, be well organised and have the ability to work both independently and as part of a team.

You must be committed to providing a high-quality level of service to patients to ensure a patient focused service.

Students who successfully complete the 2-year course and associated study will be eligible to apply to register as a Pharmacy Technician with the General Pharmaceutical Council (GPhC).

Full training will be provided, with key responsibilities gradually introduced as experience is gained.

The course provider is The University of East Anglia and applicants must have the following entry requirements :

A minimum of 4 GCSEs grade A
• - C (new grades 9 - 4) or equivalent including :


• GCSE English at Grade C / Level 4 or above, Scottish National 5 or above, or equivalent English language evidence which can include Functional Skills Level 2


• GCSE Maths at Grade C / Level 4, Scottish National 5 or above, or equivalent evidence of numeracy which can include Functional Skills Level 2


• GCSE Science x 1 at Grade C / Level 4 or above, or Scottish National 5 or equivalent


• PLEASE NOTE that English for Speakers of Other Languages (ESOL) is not an equivalent to GCSE English Grade C / Level 4 or above and does not meet the entry requirements., A minimum of 4 GCSEs grade A - C (new grades 9 - 4) or equivalent including : GCSE English at Grade C / Level 4 or above, Scottish National 5, or above, or equivalent English language evidence which can include Functional Skills Level 2


• GCSE Maths at Grade C / Level 4, Scottish National 5 or above, or equivalent evidence of numeracy which can include Functional Skills Level 2


• GCSE Science x 1 at Grade C / Level 4 or above, or Scottish National 5 or equivalent.


Desirable criteria

• Level 2 qualification or apprenticeship in Pharmacy Services


• Experience of working in a hospital pharmacy environment


Experience & Knowledge Required

Essential criteria

Experience of formal employment or work experience in a pharmacy environment

Desirable criteria

Experience of pharmacy / customer care / stock management, Able to use a range of computer programmes relevant to the post,
• Appropriate attention to detail.


• Effective use of initiative.


• Flexible to changing work routines and demands.


• Effective time management and ability to work within time constraints


• Good communication & interpersonal skills


• Ability to work in a team environment and alone.


• Understands the needs of customers, including patients and staff.


• Ability to demonstrate eagerness to develop and complete training at York Teaching Hospitals NHS Foundation Trust


• Awareness of personal limitations and ability to seek assistance when necessary


• Ability to handle moderate loads


Values, Drivers & Motivators,
• Ability to demonstrate our organisational values and behaviours : - Kind - Open - Pursue Excellence
  
  We offer a range of benefits to support our staff including :


• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants


• 27 days holiday rising to 33 days (depending on NHS Trust service)


• A variety of different types of paid and unpaid leave covering emergency and planned leave


• Confidential advice and support on personal, work, family and relationship issues, 24 / 7, from our Employee Assistance Programme


• NHS Car Lease scheme and Cycle to Work scheme


• An extensive range of learning and development opportunities


• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers


For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.