Patient Services - Receptionist

These are the core responsibilities of our GP Receptionists. The practice may on occasion require receptionists to carry out other duties, dependent on factors such as workload and staffing levels; Answering inbound calls and phoning outbound to patients. Maintain and Monitor the practice clinical appointments - booking and arriving patients on the system Care navigation with training provided to offer signposting advice to patient where appropriate. Responding to requests from patients online, accurx and emails. Registering new patient registrations and temporary patient registrations Access and input administrative data entries into patients' healthcare records as appropriate. Using the Clinical System - Systm1 - Training internally provided. Support colleagues throughout the practice with general tasks as required. Working together as a team to achieve targets throughout the day. Scanning documents onto patient's healthcare records; letter; reports etc. Adding clinical codes to

patient letters, forwarding on for GP attention. Complete opening and closing procedures in accordance with the duty rota. Supporting Dispensary with prescription requests and queries.