Poolside Experience Manager

We're looking for someone to lead a team of poolside professionals (Pool Instructors and Lifeguards) to deliver a variety of pool related products and services that will maximise member experience, encourage repeat usage and subsequent, customer lifetime value.

We're open 7 days a week and you'll be required to work shifts that include both early and late working patterns and these shifts will be on weekdays and some weekends throughout the course of the month.

What does the role involve?

· A visible leader that consistently demonstrates our values through their behaviors

· Develop a culture of high engagement, performance and growth by applying the principles of our leadership and coaching philosophy

· Effective recruitment by selecting the right members for the pool team using a combination of competency and values-based criteria

· Support and enable our teams throughout their career journey so they can be the best version of themselves

· Take ownership for the entire pool environment, providing a team and member experience that is fun, engaging and compliant

· Be the principal member of the Leadership team on days when required to perform Senior Manager On Duty Shifts

· Ensure that you have a large enough, consistent and varied pool lesson program (child/adult) with enough participants to achieve pool revenue targets

· Provide a consistent and varied pool programme that match the needs of our members and encourages repeat usage and high levels of member recommendations

· A role model who lives and breathes our Total Fitness Values on a daily basis

· A successful track record of leading and managing a diverse group of pool professionals

· A natural coach who takes pride in developing their team

· Excellent communication skills and ability to communicate at all levels throughout the company

· A genuine passion and active involvement in fitness and swimming

· Level 2 Pool Teacher (essential- or equivalent experience) with extensive experience of delivering 1:1 and group pool lessons (child/adult) and Level 3 Swim Co-ordinator (desirable)

· National Pool Lifeguard Qualified

· A talent for change management through successful implementation and sustainability

· An early adopter of new initiatives

· Strong commercial awareness and business acumen

· Target and results driven,

• People Management: 1 year (preferred)


• Swimming Teaching: 1 year (preferred)


Licence/Certification:

• Level 2 Swimming Teaching (preferred)


• Level 3 Swimming Coordinator (preferred)


• DBS Certificate (preferred)
  
  · A place to turn your passion into action. Be part of a company that truly believes that everyone is better fitter


· Receive invaluable training programs to help you reach your next step, whatever direction that's in

· A team that has your back. You'll work hard but always be supported

· Free gym membership with a plus one and children under 16, plus 2 discounted memberships for family members or friends

· 28 days holiday including public/bank holidays

· Workplace pension scheme

· Discount on retail and café products