Receptionist

Our Receptionists are responsible for receiving and welcoming guests and assisting them with
enquiries they have about Marwell Wildlife and the services we provide. They also provide a
professional and personalised reception and switchboard service, and are involved in a number
of key operational processes that keep our zoo running smoothly each day., Financial Dimensions:

• Communicating accurate information regarding ticket prices, memberships, and other

products (e.g. adoptions, special events etc)

• Very occasional cash handling may be required


Key Internal Contacts:

• Other members of the Reception team


• Exec Team and their PA


• Duty Managers (Oryx 100) and Duty Animal Managers (Oryx 20)


Key External Contacts:

• Zoo guests


• General public and enquirers


• Suppliers and trades enquiries


• Meeting visitors and interview candidates, We expect our Reception team to:



• have full current knowledge of our zoo facilities and exhibits including any special

events taking place within Marwell Wildlife;

• operate our telephone switchboard in a professional and friendly manner, complying

with our telephone answering procedure, and ensuring calls are directed as required;

• assist potential zoo guests with enquiries or requests, providing accurate assistance

and information which meets the guests' needs;

• welcome and liaise with guests and VIPs attending meetings at Marwell Wildlife, and

process their arrival and departure;

• ensure all outgoing post is accurately franked for the correct postage and is included

in the outgoing post;

• ensure incoming post is sorted and handled in accordance with the post procedures

stated in the department manual;

• order stationery supplies for all departments and teams as requested and ensure

supplies are stored appropriately prior to collection by departments and teams;

• order staff welfare supplies (milk, tea, coffee, cleaning products etc) and record

collection of these supplies by departments and teams;

• be responsible for managing the zoo's lost property system and ensure all items are

stored, handled and potentially disposed of correctly, according to our policy;

• maintain and update the Reception intranet page, plus any other updates as directed

by the Chief Executive's PA as required;

• support the whole zoo team during, and according to, our emergency procedures and

undertake any related tasks as detailed in the department manual;

• ensure all equipment under your control is kept in good working order and is well

maintained, and report to your line manager any maintenance requirements in your
working space;

• ensure all areas seen by guests are presented to a high standard in line with

departmental standards and fully stocked with guest information;

• ensure all work areas are clean and well maintained at all times;


• provide additional administrative support as required;


• undertake any other duties deemed reasonable by the PA to the Chief Executive;


• identify with and professionally represent Marwell Wildlife's Brand Values, mission and

charitable objectives;

• adhere to health and safety policy and procedures, identify hazards and undertake

appropriate risk assessments as required.

The successful candidate must have previous customer service experience, excellent
organisation and time management skills and a friendly and helpful telephone manner. Previous
telephone switchboard experience would be advantageous but is not essential.,
• Previous customer service experience;


• Experience of working in a team;


• Experience of using Microsoft Office programs (Outlook, Word, Excel) or equivalent


• Basic understanding of health and safety requirements.


Desirable

• Telephone switchboard experience;


• Full driving licence valid for the UK (for occasional use of park buggies).


Attributes

• Excellent communication skills;


• Ability to work well in a team;


• Excellent organisation and time management skills;


• Friendly and helpful telephone manner;


• Accurate record taking;


• Ability to work well under pressure;


• Problem solving skills;


• An understanding of the values and behaviour expected within this role;


• An understanding of how this role supports the delivery of our charitable outputs.
  
  An exciting opportunity has arisen for a Receptionist to join our team working 14 hours per week,

over 2 days. Working days would ideally be one of the following: Monday & Friday, Monday &
Tuesday or Thursday & Friday but this can be discussed at interview.