Relief Out of Hours Call Handler (2 Posts)

The successful candidate will be required to speak English to an appropriate standard.
This post requires a Basic Criminal Record Check
Prospective employees will be required to give a reasonable account of any significant periods (6 months or more in the past 3 years) of time living abroad.
When applying, please ensure you are prepared to start work with all the necessary legal documents, such as a valid visa, relevant to the type of work you will be undertaking. Please be aware that our organisation does not possess a Home Office license and, as a result, is unable to provide sponsorship for anyone seeking a visa as a skilled or temporary migrant worker.
Pensions Regulations have provisions to reduce pension payments in certain circumstances of those who return to work within local government service. If you are in receipt of a pension upon commencing employment with the authority, this may affect your pension entitlements and you should therefore seek advice from the relevant Pensions Authority.
How do we sum up Barnsley Council? Well, we're a double award-winning, high-performing council with a growing economy, a thriving town centre and some truly impressive outcomes in our communities. This is why we've been awarded Council of the Year for 2023 by the Local Government Chronicle (LGC) and The Municipal Journal (MJ).
Our excellent Customer, Information and Digital Services has been a key part of our win; we're so proud of what we've achieved not just for the council but for our partners and Barnsley.
We're impressed. Are you? It's the perfect time to join our excellent team.
About the Post:
Do you want to make a difference every day to people's lives? Do you relish in providing help and support to others when they need it most? Do you love to provide customers with excellent customer service? If the answer is yes but I am unable to commit to set working hours, then we have some exciting opportunities that sound just what you are looking for...
We are now recruiting two Relief Out of Hours Call Handlers in to our newly designed Contact Centre Out of Hours service. This is a new and exciting role where you will be directly supporting and handling customers calls and responding to difficult emergency situations. We are looking for exceptional candidates who can demonstrate compassion, resilience, and respect; who are willing to go the extra mile to make a real difference!
This role is unique as you will not be provided with set working hours but will be asked to cover available hours as they arise due to absence. You could be asked to cover any day of the week including bank holiday, typically working the following hours:

• 5pm until 1am



• 1am until 9am



• 9am until 5pm Saturday and Sunday, Here in Barnsley, we live and work by four important values: honesty, teamwork, excellent service, and taking pride in what we do. As part of our team, you can be sure we'll do all we can to support you in being truly excellent. We prioritise learning and enabling you to achieve your potential. So, we have created a development process that lets you grow in the way that suits you - whether that is training to be a leader or learning flexibly online. That's one of the reasons why you will find your career here inspiring and rewarding.

Please use the documents below to help support you with your application form.
Job Profile: Job Profile
Vacancy Exposure Profile: Exposure Profile
Help with your application form
Why work for us?
Please ensure you view the job profile for this role, as you will need to demonstrate in your application form how you meet the required criteria.
We welcome the opportunity to have a chat about the role and are happy to address any questions you may have about flexible working arrangements, including as a result of caring responsibilities.
We're committed to creating a workplace where differences are valued and everyone truly feels able to be themselves. If you have any support needs during the recruitment process, please let us know.
CVs will not be accepted.

To be part of the team you will need 4 GCSE's (9-4) or a relevant level 2 qualification; experience of dealing with conflicting demands in a demanding environment; the ability to remain calm under pressure whilst critically analysing situations to make appropriate decisions, in line with agreed processes and procedures. In return and as a thank you for contributing to our vision and values, we can offer you a whole host of benefits that are outlined in our Just4You package.

Salary: £29,269- £32,076 pro rata, with enhancements for night / weekend working Plus laptop