Retail Shop Manager

Be a driving force behind brain injury support in Sheffield!

Do you have a passion for supporting those in need and a knack for building strong teams?

Headway - the brain injury association, is seeking a dedicated Retail Shop Manager to join our team in Sheffield. This is your chance to make a real difference in the lives of others while leading a high-performing team and fostering a welcoming environment for customers.

As the Retail Shop Manager, you will:

• Lead a team of staff and volunteers, fostering a positive, collaborative, and customer-centric work environment.


• Oversee all aspects of shop operations, including stock management, sales, customer service, and loss prevention.


• Achieve ambitious sales targets and implement strategies to maximise shop performance.


• Deliver online selling on platforms.


• Build strong relationships with customers, resolving inquiries and complaints with professionalism and a positive attitude.


• Ensure company policies and procedures are adhered to, maintaining a safe and secure work environment.


• Deliver community engagement to share the understanding of Headways services.
  
  Retail management experience, preferably in a charity setting.


• A strong track record of delivering excellent customer service.


• Excellent communication, interpersonal, and leadership skills.


• The ability to motivate, coach, and develop a team.


• Proficiency in retail technology systems a plus.


• A passion for making a positive difference in the lives of others.
  
  A competitive salary and benefits package.


• Opportunities for professional development and growth.


• A supportive and rewarding work environment.


• The chance to make a real impact on the lives of people affected by brain injury.