Retail Stand Manager

We at Everton Football Club are seeking Retail Stand managers with experience as a leader within a team, we are looking for our Stand managers to smoothly operate within a hospitality lounge at Everton FC.

Our ideal candidate will be someone with previous experience within retail who can lead by example and work closely and bond with new teams on an event by event basis.

You will be operating a retail stand in the football ground, which holds a number of catering kiosks in the area, overseeing numerous small kiosk teams and till management.

Main Responsibilities

• To attend pre-match managers briefings, partaking in training required by legislation and the company.


• To monitor staff working practices to ensure they are working efficiently and productively, adhering to company working practises, with reference to responsibilities and job description of staff


• To liaise with the kitchen team, ensuring all food products are serviced in line with timings specified.


• Working in adherence with Food Allergens information and service procedures.


• Ensuring that both bar and floor staff are attentive to guests needs, working in a timely manner to minimise any wait times.


• Welcoming guests, taking orders and serving beverages to guests


• Care about customer satisfaction and deliver the optimal client service experience


• Serving guests in a friendly, welcoming and efficient manner while maintaining a clean and safe work environment


• Deal with customer and staff complaints effectively and efficiently.


• Actively upselling products and maximising revenue capture.


• Support overseeing the food and beverage operation within a restaurant, ensuring that the quality of product and service remain consistent in line with standard operating procedures


• Assist with the training and development of staff members on the day whilst adjusting staffing levels as necessary to meet the needs of business


• Maintain cleanliness of both front and back of house areas and adhere to health and safety guidelines


• Follow standard operating procedures to maintain quality and consistency over all units across site


• Making sure staff are signed in, fully briefed and given their allocated break time


• Using proven interpersonal skills to provide a world class service to our guests


• Planning for any problems or shortages so they are prevented before occurring


• Ensure profitability through protection of the company's asset and stock


• Always ensure you and your team remain smart and presentable in line with the company's dress and appearance policy
  
  Excellent communication skills


• Able to brief a team of people


• Able to lead a large team of staff


• Able to drive sales, performance of individuals and meet customer expectation.


• Professional


• Good attention to detail


• Experience within a catering environment - not key but useful


• Able to meet deadlines and adhere to client regulations


• Confident
  
  Sodexo Live!


We're Experience Makers.
And go-getters, fanatic foodies, and community pillars.

At Sodexo Live! build a career where 'everyday' is anything but normal. Our experiences are unique, and so are our people. Bring personality, your background, and your desire for delighting others. In return we'll give you all you need to thrive.
We Belong to a team that feels like family, ACT with purpose and be inclusive, Thrive in our career, while able to Be Live in the moment creating exceptional memories.

After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.
Because at Sodexo Live! we're so much more.

Be part of something greater

Why choose Sodexo Live! -

At Sodexo Live! we believe in making every moment count, for the guests we serve and for our team members. We take pride in crafting exceptional events at the most prestigious venues on the planet, making every event a positive story worth telling. Whether at high-profile sports venues, cultural destinations, corporate events or once-in-a-lifetime social functions, you won't just craft the moment… you'll be immersed in the action. As part of the Sodexo Live! team, you belong to something greater. You bring people together and make a real impact in local communities through the power of shared experiences. You have the opportunity to gain the skills to thrive for a long-term career with a team that is inclusive and always ready to embrace the moment.

Globally Sodexo Live! contributes to the success of events such as Royal Ascot, the Tour de France, the Rugby World Cup and soon the Paris 2024 Games, and showcases exceptional venues such as the Eiffel Tower Restaurants, Bateaux Parisiens, Yachts de Paris, the Royal Academy of Arts in London, the Museo del Prado in Madrid, the Hard Rock Stadium, the Scottish National Gallery, and the Hollywood Bowl in Los Angeles.

Other venues in the UK include Bateaux London, Fulham FC, the ACC Liverpool, and Edinburgh's magnificent Signet Library.

Sodexo Live! is part of Sodexo which provides catering, facilities management, employee benefits and personal home services to 100 million consumers daily in 56 countries. At Sodexo we believe in the difference a day makes. That's why we are proud to focus on people's essential needs: we see them as key to improve the quality of life. We know that by focusing on the tangible, the real, the concrete improvements, day after day, for millions of people, we have a big impact not only on individuals but also on society and the planet. We believe it all starts with the everyday.


• £13.50 Per Hour


• Flexible Working


• Leading a team