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Retention Sales Advisor

Daisy Communications Limited

Retention Sales Advisor

£22308

Daisy Communications Limited, Little Marsden, Pendle

  • Full time
  • Temporary
  • Onsite working

Posted 2 weeks ago, 4 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: e18c0f21d7f54c7cbd211350affadd9f

Full Job Description

  • Performing inbound and outbound call activity

  • Establish a suitable resolution for both the customer and the business in a timely manner.

  • Identify opportunities to maximise growth and revenue through cross selling opportunities, referring where appropriate, to specialist sales teams.

  • Identify and escalate any process issues and offer suggestions/ideas for suitable resolutions.

  • Increase customer loyalty and reduce churn working in synergy with other departments.

  • Strong communications skills - communicating in a clear and concise manner with detailed accuracy a priority.

    Be able to demonstrate an ability to work within a fast paced environment within the service industry.

  • Competent with all Microsoft packages.

  • Ability to understand, analyse and interpret data.

  • Take ownership of issues and follow through to conclusion.

  • Sound questioning and listening skills, being able to pinpoint the exact issue in order to gain resolution.

  • Can do attitude with a flexible approach to work.

    Join the UK's leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working.


    • We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition - so there's always an exciting new opportunity to support UK businesses on the horizon., What are the benefits of working at Daisy?

    Our ethos is simple: the more you put in the more you get out.

    We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's no.1 Telecoms company in 2023.

    Here are some of the benefits that we offer…
  • 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!

  • Holiday purchase scheme

  • £500 referral scheme bonus

  • Professional development to help you achieve your personal goals

  • Eye care vouchers available and discounted Medicash membership

  • Sim deals for you and your family/friends

  • Access to discounts and savings at more than 1,200 retailers

  • An additional day off on your birthday or if you're getting married