Risk & Insurance Assistant

An exciting opportunity has arisen within the Risk & Insurance team for a dynamic and committed individual to support the council as Risk & Insurance Assistant (Claims), with the core function of the role being supporting the council to handle insurance claims effectively and efficiently.
You will be involved in all aspects of claims administration, customer support, financial transactions, claim payments and recoveries. You will work with various risk and insurance databases and work flexibly to support all areas of the team, with an opportunity to build your own areas of expertise.
You will be joining a team of motivated and welcoming risk and insurance professionals and have a manager who is supportive and keen to facilitate your development, with the potential to work towards a professional qualification in risk and insurance.
You will be expected to have a good understanding of the policies relating to highways to handle claims efficiently and in a timely manner.
What will I be doing:
Administer claims for the County Council and other parties
+ Gather and process information to enable accurate assessments of cover/legal liability
+ Make informed decisions on self-insured claims in line with agreed authority limit
+ Act as the main point of contact for insurers for claims exceeding authority limit
+ Assist in maintaining systems, guidance notes and procedure manuals
+ Provide information and support to those within the service area and other departments
+ Handling queries from internal and external customers
+ Contribute to the success of the team, planning and organising workload to meet deadlines
This list is not exhaustive, take a look at our comprehensive job profile for more detail.

Excellent numeracy, literacy and accuracy skills and an ability to use initiative to solve problems
+ Strong administrative and organisational skills
+ Customer care and resolution-focused and an ability to prioritise and work accurately
+ Good investigation skills, and initiative to resolve day to day problems
+ Experience of working with database systems and Microsoft packages
+ Good interpersonal, written and verbal communication skills
+ Educated to level 2, including NVQ and GCSE or equivalent

25 days of annual leave plus another 5 once you reach 5 years of continuous service, plus bank holidays
+ Flexi time, allowing up to an additional 2 days of leave per month
+ Training and development opportunities
+ On the job training from a supportive team
+ Generous local government pension scheme
+ Guaranteed incremental annual pay increases
+ Access to a comprehensive wellbeing package
+ Cycle to work scheme
+ Discounts at selected county leisure centres
+ and much more!
Our Risk & Insurance team is based in Matlock, Derbyshire, but we also work at home on a hybrid basis. There'll be an opportunity to discuss future working arrangements at interview including full time, part time and flexible working according to the needs of the service.