Service Advisor
Hatfields Jaguar Land Rover Hull
Service Advisor
£35000
Hatfields Jaguar Land Rover Hull, Hessle, East Riding of Yorkshire
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 3 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: c54545fa6d214f17ba298f093fbbb88f
Full Job Description
- Be able to effectively manage your time ensuring that you are prepared for the day ahead.
- You are expected to answer incoming client enquiries in a timely manner and convert into a meaningful booking based upon diary availability.
- Greet clients in a friendly and professional manner, ensuring a warm and welcoming environment.
- You are expected to upsell clients' additional products such as any identified work from the EVHC, services, & service plans.
- Actively listen to clients' concerns, understand their needs, and ask qualifying questions to ensure a right first-time fix.
- Process client information and vehicle details accurately in our systems.
- Keep clients updated of progress throughout the repair process.
- Coordinate with workshop controller to ensure timely completion of repairs.
- Produce accurate invoices detailing the work carried out.
- Ensure that clients are completely satisfied post visit.
- Be competent in handling client complaints and objections.
- Be responsible for your own WIP ensuring jobs are completed and closed in a timely manner.
Previous experience in a target driven role. - Have experience in a customer service or related position.
- Strong interest in the automotive industry and a willingness to learn.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers.
- Ability to actively listen, understand customer concerns, and explain information clearly.
- Strong organisational skills and the ability to prioritize tasks effectively.
- service advisor: 1 year (preferred), service advisor: 1 year (preferred)
- Driving Licence (required)
£29,000.00 with a £6,000.00 Bonus Opportunity - Competitive Salary
- 30 days holiday (inclusive of Bank Holidays) rising to 33 after 2 years' service.
- Bonus scheme
- Contributory workplace pension scheme
- Career progression opportunities
- Uniform provided to include PPE.
- Access to discounts on retailers, restaurants, holidays and much more
- Company pension
- Cycle to work scheme.
- Employee discount
- On-site free parking
- Referral programme, Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
- Referral programme
- 8 hour shift
- Day shift
- Monday to Friday
- Bonus scheme
Licence/Certification:
Monday - Friday Rota between 08:00 - 18:00 (45 hours per week)
Schedule:
Supplemental pay types: