Service Controller

We are currently recruiting Service Controllers based at Start Hill, Stansted who will manage and monitor the efficient allocation and distribution of driving duties in the Traffic Office on a day today basis.

The shift pattern will be four days on and four days off working rotating hours from 06.00 to 18.00 and from 18.00 to 06.00.

What you'll do...

• Ensure all drivers are safe and fit to be at work at all times.


• Demonstrate effective oversight of driver performance, and continuously ensure effective management of drivers and their performance is being applied.


• Liaise and communicate with all internal departments including, Engineers, Management, Inspectors, Drivers and external services such as the Police, Fire Brigade and Ambulance Services.


• Monitor the efficiency of services operated and ensure that appropriate action is taken to rectify any problems.


• Manage the allocation of work to drivers ensuring the efficient application of company guidelines, to maximise the benefits of work coverage while ensuring regulations are adhered to.


• Monitor and record drivers' absence and sickness, take appropriate action in respect of customer complaints, lost property along with providing customers with information about the Company range of services and products.


• Issue information to drivers e.g. wages, counselling, disciplinary or commendation letters. Keep the drivers notice board outside the Traffic office up to date.


• Record, monitor and manage any training issues that you may feel is required for a driver, by communicating with the Training Department.


• Operate and maintain computer and paperwork systems and maintain statistics and provide specific reports and ad hoc business monitoring reports in accordance with agreed timescales.


• Document any predictable and unpredictable delays and set emergency diversions as required. Log all communications with all external bodies in relation to service reliability/ disruption.


• Undertake driving duties as and when required and demonstrate flexibility in line with operational requirements., To be recognised as a Master Driver, you will have progressed from professional to an advanced driver, whilst maintaining an elevated level of safe driving and excellent customer service.


As a Master Driver you will be an IAM member, which brings many additional benefits including discounted breakdown cover, potential reductions on car, motorcycle and home insurance along with savings on many other lifestyle purchases .
Company info

Website
https://careers.nationalexpress.com


• Experience in EU & Domestic Hours, plus competence in relevant systems ( DAS, EP Morris, Merit etc )


• Must have a PCV Licence


• First Aid, and Fire Warden trained desirable


• Working knowledge of the bus and highway network in the relevant geographical area


• Ability to think on your feet and be resilient under pressure
  
  Progression Opportunities


Join us on the journey, we offer a variety of careers pathways and progression opportunities. We support and nurture our employees to become specialists in their chosen field and to learn all areas of the business.

Customer Service at National Express

Working in customer services at National Express, you will have a passion to provide exceptional customer service, a proactive attitude, and the determination to make an enormous difference to the people and the communities we serve. Whether it's face to face, over the phone or via our social networks, our customer service teams play a vital role in ensuring that our customers have the experience they deserve.

Excellence in People Development Award

National Express has achieved the Excellence in People Development Award for it's Master Driver Programme by Birmingham Chamber of Commerce.


• Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner


• 50% discount for friends and family on full fares on our coach services


• Life Assurance


• Company pension


• Employee Assistance programme


• Private online GP service


National Express is proud to be a Disability Committed organisation. We therefore welcome applications from disabled candidates. Please let us know in your application if you have any accessibility needs.

We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.
Things to Note...

At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.

As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.