Service Delivery Manager - P2P

This role has many facets but in summary you will support the relationship between VMO2 and our offshore service delivery partners with the P2P and expenses function.

You will also support on multiple projects, taking the lead on PO Compliance training that will impact both legacy VM and O2.

It is key that the relationship between our offshore partners and VMO2 remains strong and effective so you will be responsible for motivating a team of specialists to ensure they are working efficiently and to a high standard, as well as continually improving and transforming service provision to our customers, modernising service and reducing need for customer interaction.

You will also support on audit activity planning, as well as ensure all relevant compliance needs are met and controls are operated in a timely manner.
Who we are

In order to be considered, you must have the following experience;

• Service Delivery experience (or experience working with offshore/3rd party providers)


• Strong organisational skills


• Strong stakeholder management skills


• Compliance Controls operation, ensuring no deficiencies and changes to controls are delivered according to business need.


• Ability to analyse and interpret data information and communicate to a wide range of stakeholders.


The other stuff we are looking for

We'd also love you to bring;

• P2P Experience


• A good working knowledge of Oracle EBS


• Experienced in both internal (and ideally) external training.


• Project management experience
  
  The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too.


Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.

Together, we are Virgin Media O2, and we can't wait to see what you can do.

Accessible, inclusive and equitable for all

Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.
The must haves

Our goal is to celebrate our people, their lives and everything in-between. We strive to build a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.

Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you'd like to. These are crafted to support both you and your loved ones, making sure that you're covered no matter what life throws your way.
Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a personality profile assessment followed by a competency based interview.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Please note: Applications will be reviewed, and interviews conducted throughout the duration of this advert, therefore we may bring the closing date forward. We encourage all interested applicants to apply as soon as possible. Thanks for your patience and for showing a curiosity about joining the Virgin Media O2 family.