Switchboard Operator - York
York Teaching Hospital Facilities Management LLP
Switchboard Operator - York
£24336
York Teaching Hospital Facilities Management LLP, York
- Part time
- Permanent
- Onsite working
Posted 1 week ago, 4 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 8eed567f4df740a1861d1b26c421a69a
Full Job Description
- You will be expected to deal with emergency calls in a calm and efficient manner over the emergency bleep system
- To operate switchboard and communication systems liaising and negotiating with internal and external callers
- To deal and resolve (wherever possible) all enquiries in a professional manner acting as help and advice, dealing with the public on the phone
- To update and process electronic information onto the ARC system as and when required chasing up dated information by contacting consultants, secretaries, departments, IT etc
- Administrative duties as well as taking calls which include processing the information sent to the Switchboard Email Group and writing up the doctors on call rota and other administrative duties.
- Dealing with people face to face to re-programme and issue replacement pagers/bleeps when faults are reported and replace batteries for paging equipment
We are looking to recruit a flexible, enthusiastic, friendly, self -motivated Switchboard Operator Based in York Hospital. Some switchboard experience would be an advantage but training will be given., You will need to have the ability to use your initiative when lone working and maintain a professional, confidential and patient cultured approach at all times.
The switchboard is a 24 hour service that runs seven days a week; this is therefore a job that would suit candidates who enjoy the flexibility of working different shifts.
The shift patterns include; days, nights, weekends and bank holidays. Please note: The working pattern for this vacancy will be rostered over a 4 week rota
The shift pattern is as follows:
Week 1: Wednesday 13:30-17:30
Week 2: Wednesday 12:30-17:30, Thursday 22:00-06:00 & Friday 22:00-06:00
Week 3: Monday 08:30-17:30, Saturday 14:00-22:00
Week 4: Wednesday 12:30 -17:30 Thursday 22:00-06:00 & Friday 22:00-06:00, We offer a range of benefits to support our staff including:
Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
27 days holiday rising to 33 days (depending on NHS Trust service)
A variety of different types of paid and unpaid leave covering emergency and planned leave
Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
NHS Car Lease scheme and Cycle to Work scheme
An extensive range of learning and development opportunities
Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
YTHFM are currently funding level 1 membership of a Tailored Healthcare Cash Plan for all substantive Band 2 and 3 staff, on a trial basis and as a gesture of goodwill. This provides employees with access to a range of benefits, including refunding the costs of optical and dental services, physiotherapy and wellbeing treatments, up to defined limits. This does not form part of our terms and conditions of employment and could be withdrawn at any time. We also offer discounted membership of Westfield Health's standard Plan for staff on bank contracts or employed in Band 4 or above.