User Researcher | Ref: PSR0039921

The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK's biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.
Working with DWP, you will be helping us to drive our priorities to:
+ Run an effective welfare system that enables people to achieve financial independence by providing assistance and guidance into employment
+ Increase saving for, and security in later life
+ Create a fair and affordable welfare system which improves the life chances of children
+ Deliver outstanding services to our customers and claimants
+ Deliver efficiently: transform the way we deliver our services to reduce costs and increase productivity
As a User Researcher your main responsibilities will be:
+ Plan and conduct user centric and evidence based research activities.
+ Generate Insights - Convert research data into clear findings.
+ Analyse and synthesise quantitative and qualitative data about users and turn it into clear findings that feed into user-focussed to turn user focus into outcomes.
+ Deliver insights, analysis and information that addresses stakeholder needs and provide recommendations.
+ Collaborate with user researchers and other user-focussed professions in the team and across the organisation.
+ Guide others on approaches to understand user goals and needs.
+ Develop Research Strategy - Develop appropriate research strategies and its approach.
+ Inclusive Research - Include a spectrum of users in appropriate research activities, and advocate for product values internally.
+ User centred and Agile practices - Conduct user centred design practice and work with commitment to agile and continuous iterative approach.
+ Understand the importance of inclusive research and the diversity of users of government services.
+ Effectively include all kinds of users in appropriate research activities to help teams deliver assessable services (assisted digital).

You'll have relevant experience in:
+ Previous experience of user research or appropriate experience of other fields of research.
+ Demonstrable knowledge of a number of research methods relating to users and/or customers of a service.
+ Experience of conducting inclusive research, e.g. with hard to reach users, users of assistive technology and/or users of assisted digital journeys.
+ Experience in user centred design practices and knowledge of how to embed them into an agile workflow.
+ Experience of conducting contextual and discovery phase research.
+ Proven experience of both quantitative & qualitative analysis of research data.
+ Strong understanding of strengths and limitations of different research methods.
+ Worked in different phases of user research - Discovery, Alpha, Beta, Live phase.
+ Experience in user-centred service design and agile workflow.
+ Previous experience in identifying developing and implementing the appropriate research plans for the given objectives of a project.
+ Experience of conducting analysis and synthesis of research data into clear findings that inform decisions. Experience of effectively involving the team in analysis and synthesis.
+ Ability to communicate research findings in an impactful way, advocating for the needs of service users and influencing strategic decisions in their team., Disability confident
As a member of the disability confident scheme, DWP guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.